Help Center

Creating a VoiceToText Pro account is simple:

1. Click the "Sign Up" button in the top right corner of the website
2. Enter your email address and create a password
3. Verify your email (we'll send you a verification email)
4. Complete your profile setup
5. Start using the service

If you've forgotten your password, you can reset it by following these steps:

1. Click the "Forgot Password" link on the login page
2. Enter the email address you used to register
3. Check your email for a password reset link
4. Click the link and set a new password
5. Log in with your new password

If you don't receive the reset email, please check your spam folder or contact customer support.

You can change your plan at any time:

1. Log in to your account
2. Go to "Account Settings"
3. Click on "Plan Management"
4. Select your desired new plan
5. Confirm your payment information
6. Complete the upgrade/downgrade

Note: Downgrades will take effect at the end of your current billing cycle, while upgrades take effect immediately.

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Bank Transfer (for annual business plans only)

To request an invoice:

1. Log in to your account
2. Go to "Billing History"
3. Find the transaction you need an invoice for
4. Click the "Request Invoice" button
5. Fill in your company name and tax information
6. Submit your request

Electronic invoices will be sent to your registered email within 3 business days.

The following methods can improve recognition accuracy:

• Record in a quiet environment
• Use an external microphone instead of built-in device microphones
• Speak at an appropriate pace with clear pronunciation
• Set the correct language and dialect options in advance
• Use the custom vocabulary feature (Pro plan) to add industry-specific terms

To export transcription results:

1. Open the completed transcription file
2. Click the "Export" button in the top right corner
3. Select your preferred export format (Word/TXT/SRT etc.)
4. Wait for the system to prepare your file
5. Download to your local device

You can upgrade your plan anytime in the "Subscription" section of your account settings. After upgrading, your new plan will take effect immediately, and any unused credits will be prorated.

Yes, you can cancel anytime. Your account will remain active until the end of your current billing period. After cancellation, you can still use the free version features.

We accept credit cards (Visa, MasterCard, American Express), PayPal, and Alipay.

Transcription time is calculated based on the duration of the audio or video files you upload. For example, if you upload a 30-minute interview, it will count as 30 minutes against your monthly allowance, regardless of how long it takes our system to process it.

Yes, you can change your plan at any time. Upgrades take effect immediately, and you'll be charged the prorated difference for the remainder of your billing cycle. Downgrades take effect at the end of your current billing cycle.

No, unused transcription minutes do not roll over to the next month. Your allocation resets at the beginning of each billing cycle.

If you reach your monthly transcription limit, you have two options:

1. Upgrade to a higher plan with more transcription time
2. Purchase additional transcription minutes as a one-time add-on at a rate of $3 per hour

You'll receive a notification when you're approaching your limit so you can decide which option works best for you.

No, all supported languages are included in your plan at the same rate. However, the number of available languages varies by plan, with the Business plan offering the most comprehensive language support.

Yes, we offer special pricing for educational institutions, non-profit organizations, and students. Please contact our sales team with verification of your status to learn more about our discount programs.

If you encounter upload issues, try these solutions:

• Check if your internet connection is stable
• Verify that the file size doesn't exceed your plan limits
• Try using a different browser (Chrome or Firefox recommended)
• Clear your browser cache and try again
• Check if the file format is supported

If the problem persists, please contact technical support.

Solutions for transcription interruptions:

1. Check if your internet connection was interrupted
2. Log back into your account to check the task status
3. If the task shows as failed, try uploading again
4. For long tasks, use the Pro plan's resume feature
5. Contact customer support with your task ID for assistance